FAQ

Measurement

1. How does it work？

BalanceMe uses contact photoplethysmography, which involves placing your fingertip on the built-in camera of your phone. This technology detects changes in light absorption caused by the pulsations of blood in your arteries. In simple terms, the app measures how light reflects off the blood in your fingertip at any given moment. When your heart beats, blood flow and light absorption increase. Between beats, they decrease. By analyzing this pattern, the app accurately tracks your heartbeat frequency and provides precise pulse measurements and reports.

2. How can I make the measurement results more precise?

To achieve optimal results, keep these tips in mind:

• Hold your phone gently, maintaining a calm and relaxed state.

• Use your fingertip to completely cover the rear camera.

• Stay still throughout the entire measuring process until it's completed.

If you adhere to these basic steps, the app will provide reliable tracking and monitoring of your heart activity.

3. Is a fitness tracker necessary to use BalanceMe?

A fitness tracker is not necessary to use BalanceMe. You can take measurements simply with your smartphone’s camera.

4. Why does BalanceMe detect pulse from objects without life?

If BalanceMe detects a pulse on something besides your finger, there's no need to worry. This happens because the PPG technology detects changes in light, which can occasionally be triggered by non-living objects. However, BalanceMe is specifically optimized to provide accurate readings when measurements are taken with your index finger.

5. When is the ideal time to take measurements?

For the most accurate health tracking, it’s best to take your measurements every morning before getting out of bed. This is because your heart rate variability fluctuates throughout the day as your body expends energy. Once you're up and have had breakfast, your body starts engaging in various activities that could influence your measurement.

Recording

6. Does BalanceMe measure blood pressure/blood sugar?

No, BalanceMe does not measure blood pressure or blood sugar. For blood pressure or blood sugar measurements, You'll need separate devices that comply with the relevant regulatory standards in your country to measure your health indicators.

7. How to export my records？

To export your records, simply tap the export button located in the top right corner of each health indicator panel. This will take you to the export page, where you can select the data you wish to export. See screenshot below.

Other

8.I want to report a problem.

We apologize for any issue you’ve encountered. To report a problem, you can tap on Profile and then Feedback, or simply email us at feedback@fenlakeglobal.com.

To help us resolve the issue as quickly as possible, please include the following in your report:

• A clear description of the steps you took that led to the issue.

• A screenshot showing the issue or error message. If possible, a screen recording would be helpful.

Giving us more additional information will help us find and fix the problem more quickly.